Frequently Asked Questions

Shipping Times and Costs:
Shipping is free for purchases of $1,500 pesos or more. Otherwise, we apply a flat rate of $150 pesos for shipping anywhere in Mexico. We use UPS and FedEx for our fast and secure shipments. 

We strive to process and dispatch our orders on the same day. However, sometimes this process can take up to 48 hours.

Delivery times are 2 to 5 business days for shipments within the Mexican Republic. 

We offer pickup in CDMX. Deliveries are made on Tuesdays and Saturdays from 1:00 p.m. to 6:00 p.m.
We will notify you via email once your order is ready.  
If you need your order sooner, please contact us to arrange immediate delivery.

📌 New service: We offer the service of holding your purchases until you reach the minimum amount for free shipping.
You just need to select "pickup in CDMX" so that you are not charged for shipping, contact us at gabriel@tenampa.mx and provide your order number so we can set aside your records.
Once several orders are grouped, we can ship them with no shipping cost.

Payment Methods and Promotions: 
We accept payments with debit and credit cards, SPEI transfers, as well as OXXO payments. 

We offer 3 MSI (interest-free installments) with Mercado Pago and PayPal for purchases over 3,000 pesos.

Pre-order:
We offer you the option to reserve your vinyl releases before they hit the market. Our commitment is to do everything possible to get your vinyl to you on the same day of the worldwide release. However, sometimes, logistical factors beyond our control may cause delays. Purchasing a pre-order ensures that we reserve a copy for you.

If your order includes both available vinyl records and pre-orders, we can coordinate with you the preferred shipping option: We can ship the available vinyl records first and then, in a future order, include the pre-order titles, or if you prefer, ship them in a separate order.
We are committed to adapting to your needs and ensuring you receive your products in the most convenient way for you.

Rewards:
Our rewards program is specially designed to thank our customers.
With each purchase, customers will earn points that will accumulate in their profile. The number of points earned will be directly related to the amount spent: for every peso purchased, you will earn 1 point. These points can be used in future purchases to obtain additional benefits.

Registration in our program is free and can be easily done through our platform. Simply click on the 'Rewards' button to get started. Additionally, to welcome new customers, we give away 2000 points that can be spent on our site.

Creating a profile will allow you to make your purchases faster and more conveniently.

Redeem your points for discount coupons:
2000 points = $50
4000 points = $100
8000 points = $200

Points can be accumulated across different orders.

-

Tenampa is a record label established in 2011 and is one of Mexico's most important exporters of electronic music to the world.

Over 12 years, we have helped our artists establish a position within the market and the electronic music industry.

We are committed to running our business sustainably. Environmentally, this means we try to operate in the most environmentally friendly way possible. We use resources responsibly and thoughtfully in all areas of our business.

Tenampa also strives for sustainability in other areas. For example, we value strong, long-term business and labor relationships. Additionally, we try to make a positive difference in areas beyond our reach by supporting and participating in selected charitable projects that seek to have a lasting positive impact.

Packaging and Shipping Clarification:
For packaging, we primarily use recycled and recyclable packaging materials. To avoid waste, we reuse packaging materials whenever possible without compromising the transport safety of our goods.

Carbon-neutral shipping is not yet the norm, but the shipping service providers we work with have publicly stated that they are committed to reducing their carbon emissions through specific actions. We know that low shipping costs are important for most of you, and we work to offer attractive conditions. If you want your order to be delivered carbon-neutral, please contact us and we will find a solution together.